In August 2024, SEVENCRANE secured a significant deal with a customer from Venezuela for a European-style single girder bridge crane, model SNHD 5t-11m-4m. The customer, a major distributor for companies like Jiangling Motors in Venezuela, was seeking a reliable crane for their truck parts production line. The production facility was under construction, with plans to complete it by the end of the year.
Building Trust Through Effective Communication
From the very first communication via WhatsApp, the customer was impressed with SEVENCRANE's service and professionalism. Sharing the story of a past Venezuelan client helped establish a strong rapport, demonstrating SEVENCRANE's experience and customer-centric approach. The customer felt confident in SEVENCRANE's ability to understand their needs and provide excellent solutions.
The initial inquiry led to the provision of detailed pricing and technical drawings, but the customer later informed us that the crane specifications would change. SEVENCRANE quickly responded with updated quotations and revised drawings, maintaining a seamless flow of communication and ensuring the customer’s requirements were met. Over the next few weeks, the customer raised specific questions about the product, which were promptly addressed, further solidifying the trust between both parties.
A Smooth Order Process and Customer Satisfaction
After a few weeks of continued communication and technical clarifications, the customer was ready to place the order. Upon receiving the prepayment, the customer made a few final adjustments to the order—such as increasing the number of spare parts for two additional years and changing the voltage specifications. Fortunately, SEVENCRANE was able to accommodate these changes without any issues, and the revised price was acceptable to the customer.
What stood out during this process was the customer's appreciation for SEVENCRANE's professionalism and the ease with which issues were resolved. Even during the Chinese National Holiday, the customer reassured us that they would continue to make payments as planned, offering 70% of the total payment upfront, a clear sign of their trust in SEVENCRANE.
Conclusion
Currently, the customer’s prepayment has been received, and production is underway. This successful sale marks another milestone in SEVENCRANE's global expansion, demonstrating our ability to provide customized lifting solutions, maintain strong communication with customers, and foster long-lasting business relationships. We look forward to completing this order and continuing to serve our Venezuelan clients with high-quality products and excellent service.
Post time: Dec-17-2024
